• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Operates the property management system (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed,communicates residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
• May assist and/or supporting leasing and marketing efforts by greeting prospective residents, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application  and credit verification.
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.

Who We Are Looking For:

• Minimum 2 years in residential property management required
• Experience in supervisory role and managing staff
• Financials experience/experience working with a budget
• Strong working knowledge of operating computer systems, specifically Microsoft Office Suite (Word, Excel) property management system; RealPage
• Regular attendance, punctuality and dependability required
• A positive, motivating, team-oriented attitude
• High degree of flexibility and tolerance for change
• Ability to train, develop, lead and mentor
• Superior customer service! Ability to help our customers and resolve any issues with professionalism and clear communication
• Superior written and verbal communications skills
• Ability to manage several tasks at once while remaining detailed and well organized. Strong time management, organizational skills, and good follow through with attention to detail are skills needed to be successful in this role
• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility
• Ability to work with a diverse group of people and customers
• Ability to meet and exceed sales and customer service objectives
• Understanding of federal, state and local fair housing laws and provisions
• Ability to work a flexible schedule including weekends and holidays as required

What is required:

• Bachelor's degree preferred or equivalent work experience required
• A valid Driver’s License and reliable transportation may be required based upon specific property needs

STYL Residential is now hiring a Collections Specialist to join our team at our corporate office in Chicago, IL.

GENERAL SUMMARY OF DUTIES:

A Collection Specialist must be organized, competitive and focused. It is important to display excellent verbal and written communication and have interpersonal skills to negotiate and manage payments with individuals who have outstanding debt.  Must understand and follow all federal state and local laws.

ESSENTIAL FUNCTIONS:

• Inbound calls, outbound calls, and emails to collect monthly rent not paid by the late day of the month.  Ensure resident understands alternatives to not paying rent, and work with all residents in an empathetic and confident manner.
• Inbound calls, outbound calls, and emails to collect on broken lease agreements, property damage, unpaid utility service and other contracted services and fees. 
• Prepares late notices, processes legal filings, reviews warrants of restitution, and establishes alternative payment plan or other process for payment of delinquent accounts.
• Follows up with customers on established payment plans.
• Documents collection activities and may recommend charge-offs.
• Assist our Apartment Property team members with eviction process as necessary
• Build strong relationships with Property Team leadership, including the Property Managers at each apartment community.
• Meet and exceed monthly performance expectations.
• Perform other duties as assigned or as necessary.
• Available to work hours that have the highest collection success, including evenings and weekends

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree required.
• Minimum two years of high performing collection experience is required.
• Extreme attention to detail a must.
• The ability to multi-task is required.
• Commitment to exceptional customer service.
• Proficient in Excel, email, word processing.

STYL Residential is now hiring an Inbound Sales Agent to join our team at our corporate office in Chicago, IL.

GENERAL SUMMARY OF DUTIES: Responsible for customer retention program through outbound calls to renew current apartment residents for a 12-month lease.  Additional responsibilities would include sales for inbound calls inquiring about our market rent apartments.  The ideal candidates will be energetic, intelligent, and thoughtful individuals who strive to deliver exceptional service and engagement with each interaction. Accountable for relationship-building with key stakeholders in property operations. Adheres to a high standard of lead management best practices as outlined by Management. Highly organized and efficient individual who can close sales and bring in revenue.  Schedule includes weekends and weekday nights.

ESSENTIAL FUNCTIONS:

• Discuss renewal options with existing residents and finalize lease renewals. 
• Inbound Sales calls:  Inform prospects about the apartment communities’ selling features and match prospective renters to apartment homes that meet their specifications. Must be capable of overcoming objections, cross selling, and upselling floor plans and/or communities whenever possible.
• Complete outbound new lead follow-up to prospective renters via text, email and phone. Heavy focus on engaging prospects in leasing conversations at assigned STYL communities.
• Set appointments for prospects to tour communities.
• Effectively work within a Lead Management System to document all prospect interactions, create/utilize prospect journeys and schedule future follow ups.
• Balance a high volume of new lead outreach alongside ongoing conversations with new/existing prospects. Employ meticulous detail orientation.
• Work with the marketing team to create new follow up automations to better enhance the sales process.
• Work closely with the on-site property sales teams to lease apartments. Utilize online leasing to secure applications from prospects via the website. Contribute directly to the actualization of budgeted/targeted occupancy goals.
• Update supported properties’ selling documents on a biyearly basis. Gather property Knowledge Base, inclusive of: floorplans, property/unit amenities, contact list, pet policy, property maps, application/leasing funnel, amongst many other touch points.
• Provide exemplary customer service to both prospective renters, as well as, the on-site sales teams that manage STYL properties. Balance the needs of internal and external customers.
• Identify strategic opportunities for department growth and innovation.
• Work successfully in an autonomous capacity adhering to strict weekly/monthly sales metrics. Comfortable working at a desk/computer in office.
• Perform other duties as assigned or as necessary.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree required.
• Minimum one year experience with demonstrated Sales experience is required.
• On-site Multi-family Property Management experience is a plus.

STYL Residential is now hiring a Sales Manager to lead our Contact Center team at our corporate office in Chicago, IL.

GENERAL SUMMARY OF DUTIES: Responsible for creating a team of exceptional sales agents to deliver industry leading revenue growth through increased client tours to properties, and resident renewals.  Sales Manager will help develop best practices for the Call Center’s primary functions of inbound sales calls, outbound renewal calls and collections for a rapidly growing apartment management platform.   This employee will ensure teams deliver a differentiated leasing experience for any inbound calls, emails or texts, and that potential customers receive immediate and frequent communications to ensure the maximum number of clients tour our communities and all Marketing spend is properly valued.  Accountable for relationship-building with key stakeholders in property operations. The ideal candidate will be an energetic, intelligent, and strategic individual who strives to build a team that delivers exceptional service and engagement with each interaction. Adheres to a high standard of leadership and motivation. Highly organized and efficient individual who can close sales, and coach other to achieve sales, renewal and collection goals.

ESSENTIAL RESPONSIBILITIES

• Build performance metrics platform and set goals for the sales team across a range of responsibilities.
• Hire, train and coach sales agents to increase the number of qualified, informed customers to each of our apartment properties.  
• Develop best practices for inbound sales calls, outbound renewal calls and collections.
• Lead the effort to create a database for agents to access when working with clients on finding the perfect next apartment.
• Lead teams to achieve aggressive goals through continuous coaching and reviewing performance, including listening to recorded calls and reviewing email and text communications with clients. 
• Build relationships with the Property Teams to best understand the customer needs and deliver qualified, informed clients to the property for tours. 
• Help define best call flows if Call Center Agents are not available to answer.
• Learn the Property Management platform (RealPage’s OneSite and Knock) to help drive enhancements to our CRM process.
• Develop training to educate teams on different approaches to overcoming objections for inbound sales, outbound renewals and collections.  
• Must have a passion for very frequent follow-up of clients, and must demand a high frequency sales technique from sales agents.
• Inbound Sales calls:  Inform prospects about the apartment communities’ selling features and match prospective renters to apartment homes that meet their specifications. Must be capable of overcoming objections, cross selling, and upselling floor plans and/or communities whenever possible.
• Effectively work within a Lead Management System to document all prospect interactions, create/utilize prospect journeys and schedule future follow ups.
• Work with the marketing team to create new follow up automations to better enhance the sales process.
• Work closely with the on-site property sales teams to lease apartments. Utilize online leasing to secure applications from prospects via the website. Contribute directly to the actualization of budgeted/targeted occupancy goals.
• Provide exemplary customer service to both prospective renters, as well as, the on-site sales teams that manage STYL properties. Balance the needs of internal and external customers.
• Identify strategic opportunities for department growth and innovation.
• Perform other duties as assigned or as necessary.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree required.
• Minimum two years experience managing sales teams is required.
• On-site Multi-family Property Management experience is a plus.

Magnolia Capital is currently seeking a Leasing Professional for its property management company, STYL Residential. The Leasing Professional assists property owners with leasing their properties to prospective tenants. This may include marketing properties, preparing lease documents and screening prospective tenants to qualify them. This may also include acting as a representative for property owners.

This position is based in Atlanta. 

Essential Responsibilities:

• Recording and updating details of prospective and existing landlords and tenants into computer databases.
• Examining properties and informing maintenance staff of issues.
• Advertising available properties and conducting property tours as part of marketing activities.
• Screening prospective tenants to ensure they meet eligibility requirements.
• Completing lease applications and assisting with verification of application information.
• Informing prospective tenants of results.
• Inspecting properties when tenants take occupation and vacate.
• Liaising with tenants to provide information and address their complaints and concerns.
• Maintaining and storing documentation effectively.
• Accepting rent payments, security deposits and other applicable fees.

Leasing Agent Requirements:

• 3+ work experience as a Leasing Agent or similar position.
• Proficient knowledge of real estate industry, property management principles and relevant legislation.
• Valid driver’s license and own reliable transport.
• Outstanding communication skills, both verbal and written.
• Excellent negotiation and problem-solving skills.
• Strong people skills.
• Available to work extended hours.

Magnolia Capital is currently seeking a Maintenance Supervisor for its property management company, STYL Residential. The Supervisor is accountable for the maintenance team and maintenance needs of the property, including make-readies, perform general maintenance and repair.

This role requires 40 hours per week; Workweek may include weekends, overtime and on-call hours. This position is based in Atlanta, Georgia.

Responsibilities:

• Ensure all service requests and repairs are made correctly and in a timely manner
• Prepare apartments for new move in’s and complete “make-ready” process of vacant apartments
• Complete resident service requests and repairs in a timely manner
• Maintain cleanliness of exterior buildings and parking areas
• Assist your supervisor with vendor management and other duties
• Perform routine maintenance and inspections for equipment
• Maintain an organized, clean and safe work area
• Assist Maintenance Supervisor with monitoring inventory of parts and supplies at appropriate levels
• Ensure adherence to the company's safety and hazard communications programs, policies and procedures
• Maintain superior customer service relationship
• Communicate effectively with residents, fellow associates, vendors and supervisors
• Work with Maintenance team to maintain and implement effective preventative maintenance program
• Attend and participate in technical training programs to maintain personal skill level
• Other tasks or duties as assigned 

Qualifications:

Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

Education:

• No specific level of education is required
• Ability to read and write English for safety and productivity reasons
• Ability to accurately perform basic mathematical functions

 Professional Experience:

• 3+ years experience in community management maintenance, other building maintenance or related trade. Renovation experience may be required for older properties built 5 or more years ago.

 Attendance/Travel:

• On-call, after-hour emergency service may be required, with on-call staff required to live within a minimum distance to the community for efficient response time 

 Physical Requirements:

• Hands-on repair and maintenance work constitutes majority of time and duties
• Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit  

 Licenses/Equipment:

• EPA certification Type I and II
• Other licenses and certifications as required by state or federal law
• Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents
• Appropriate safety equipment and apparel that includes proper footwear, such as work boots

 Skills:

• Excellent written and verbal communication skills
• Ability to accept and learn from constructive criticism
• Well organized, detail oriented and efficient
• Team oriented with ability to work independently on occasion
• Ability to prioritize and multi-task
• Must possess strong analytical and problem solving skills
• Strong customer service orientation
• Ability to meet deadlines which may include late hours and weekends as needed
• Ability to follow oral and written instructions

 Computer Skills:

• Basic computer and Internet knowledge 
• Ability to use Outlook

Magnolia Capital is currently seeking a Maintenance Technician for its property management company, STYL Residential. The Maintenance Tech is accountable for the maintenance needs of the property, including make-readies, perform general maintenance and repair.

This role requires 40 hours per week; Workweek may include weekends, overtime and on-call hours. This position is based in Atlanta.

Essential Responsibilities:

• Ensure all service requests and repairs are made correctly and in a timely manner
• Prepare apartments for new move in’s and complete “make-ready” process of vacant apartments
• Complete resident service requests and repairs in a timely manner
• Maintain cleanliness of exterior buildings and parking areas
• Assist your supervisor with vendor management and other duties
• Perform routine maintenance and inspections for equipment
• Maintain an organized, clean and safe work area
• Assist Maintenance Supervisor with monitoring inventory of parts and supplies at appropriate levels
• Ensure adherence to the company's safety and hazard communications programs, policies and procedures
• Maintain superior customer service relationship
• Communicate effectively with residents, fellow associates, vendors and supervisors
• Work with Maintenance Supervisor to maintain and implement effective preventative maintenance program
• Attend and participate in technical training programs to maintain personal skill level
• Other tasks or duties as assigned by the Supervisor

• One to two years’ experience in community management maintenance, other building maintenance or related trade. Renovation experience may be required for older properties built 5 or more years ago.
• No specific level of education is required
• Ability to read and write English for safety and productivity reasons
• Ability to accurately perform basic mathematical functions 

Education:

• No specific level of education is required
• Ability to read and write English for safety and productivity reasons
• Ability to accurately perform basic mathematical functions

 Professional Experience:

• One to two years’ experience in community management maintenance, other building maintenance or related trade. Renovation experience may be required for older properties built 5 or more years ago.

 Attendance/Travel:

• On-call, after-hour emergency service may be required, with on-call staff required to live within a minimum distance to the community for efficient response time 

 Physical Requirements:

• Hands-on repair and maintenance work constitutes majority of time and duties
• Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit  

 Licenses/Equipment:

• EPA certification Type I and II
• Other licenses and certifications as required by state or federal law
• Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents
• Appropriate safety equipment and apparel that includes proper footwear, such as work boots

Skills:

• Excellent written and verbal communication skills
• Ability to accept and learn from constructive criticism
• Well organized, detail oriented and efficient
• Team oriented with ability to work independently on occasion
• Ability to prioritize and multi-task
• Must possess strong analytical and problem solving skills
• Strong customer service orientation
• Ability to meet deadlines which may include late hours and weekends as needed
• Ability to follow oral and written instructions

 Computer Skills:

• Basic computer and Internet knowledge 
• Ability to use Outlook

Magnolia Capital is currently seeking a Make Ready Maintenance Technician for its property management company, STYL Residential. The Maintenance Technician is accountable for the maintenance needs of the property, including make-readies.

This role reports into the Maintenance Supervisor and requires 40 hours per week; Workweek may include weekends, overtime and on-call hours. This position is based in Austin, Texas. 

Responsibilities:

• Ensure all service requests and repairs are completed correctly and in a timely manner
• Prepare vacant apartments for future move in’s within 5 business days and adhere to the STYL Residential “make-ready” checklist
• Maintain cleanliness of exterior buildings, breeze ways, amenity spaces, and parking areas
• Assist your supervisor with vendor management and other duties
• Perform routine maintenance and inspections for equipment
• Maintain an organized, clean and safe work area
• Assist Maintenance Supervisor with monitoring inventory of parts and supplies at appropriate levels
• Ensure adherence to the company's safety and hazard communications programs, policies and procedures
• Maintain superior customer service relationship
• Communicate effectively with residents, fellow associates, vendors and supervisors
• Work with Maintenance Supervisor to maintain and implement effective preventative maintenance program
• Attend and participate in technical training programs to maintain personal skill level
• Other tasks or duties as assigned by Supervisor

Qualifications:

Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

Education  

• No specific level of education is required
• Ability to read and write English for safety and productivity reasons
• Ability to accurately perform basic mathematical functions

Professional Experience 

• One to two years’ experience in community management maintenance, other building maintenance or related trade. Renovation experience may be required for older properties built 5 or more years ago.

Attendance/Travel

• On-call, after-hour emergency service may be required, with on-call staff required to live within a minimum distance to the community for efficient response time 

Physical Requirements

• Hands-on repair and maintenance work constitutes majority of time and duties
• Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit  

Licenses/Equipment

• EPA certification Type I and II preferred but not required
• Other licenses and certifications as required by state or federal law
• Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents
• Appropriate safety equipment and apparel that includes proper footwear, such as work boots

Skills

• Excellent written and verbal communication skills
• Ability to accept and learn from constructive criticism
• Well organized, detail oriented and efficient
• Team oriented with ability to work independently on occasion
• Ability to prioritize and multi-task
• Must possess strong problem solving skills
• Strong customer service orientation
• Ability to meet deadlines which may include late hours and weekends as needed
• Ability to follow oral and written instructions

Computer Skills

• Basic computer and Internet knowledge 
• Ability to use Outlook
• Smart phone required to assign work orders and for on-call requests

• Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. Address the concerns of current and prospective residents in a friendly and professional manner.
• Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.
• Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
• Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.
• Supervise day-to-day operations of entire on-site team, ensuring that all policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Maintain positive relations with all community vendors.
• A willingness to adapt to frequent change as our company continues to grow and evolve.
• Perform any other related duties as required or assigned.

Who We Are Looking For:

• Minimum 2 years in residential property management required
• Experience in supervisory role and managing staff
• Financials experience/experience working with a budget
• Strong working knowledge of operating computer systems, specifically Microsoft Office Suite (Word, Excel) property management system; RealPage
• Regular attendance, punctuality and dependability required
• A positive, motivating, team-oriented attitude
• High degree of flexibility and tolerance for change
• Ability to train, develop, lead and mentor
• Superior customer service! Ability to help our customers and resolve any issues with professionalism and clear communication
• Superior written and verbal communications skills
• Ability to manage several tasks at once while remaining detailed and well organized. Strong time management, organizational skills, and good follow through with attention to detail are skills needed to be successful in this role
• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility
• Ability to work with a diverse group of people and customers
• Ability to meet and exceed sales and customer service objectives
• Understanding of federal, state and local fair housing laws and provisions
• Ability to work a flexible schedule including weekends and holidays as required

What is required:

• Bachelor's degree preferred or equivalent work experience required
• A valid Driver’s License and reliable transportation may be required based upon specific property needs

• Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. Address the concerns of current and prospective residents in a friendly and professional manner.
• Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.
• Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
• Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.
• Supervise day-to-day operations of entire on-site team, ensuring that all policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Maintain positive relations with all community vendors.
• A willingness to adapt to frequent change as our company continues to grow and evolve.
• Perform any other related duties as required or assigned.

Who We Are Looking For:

• Minimum 2 years in residential property management required
• Experience in supervisory role and managing staff
• Financials experience/experience working with a budget
• Strong working knowledge of operating computer systems, specifically Microsoft Office Suite (Word, Excel) property management system; RealPage
• Regular attendance, punctuality and dependability required
• A positive, motivating, team-oriented attitude
• High degree of flexibility and tolerance for change
• Ability to train, develop, lead and mentor
• Superior customer service! Ability to help our customers and resolve any issues with professionalism and clear communication
• Superior written and verbal communications skills
• Ability to manage several tasks at once while remaining detailed and well organized. Strong time management, organizational skills, and good follow through with attention to detail are skills needed to be successful in this role
• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility
• Ability to work with a diverse group of people and customers
• Ability to meet and exceed sales and customer service objectives
• Understanding of federal, state and local fair housing laws and provisions
• Ability to work a flexible schedule including weekends and holidays as required

What is required:

• Bachelor's degree preferred or equivalent work experience required
• A valid Driver’s License and reliable transportation may be required based upon specific property needs