• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Operates the property management system (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed,communicates residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
• May assist and/or supporting leasing and marketing efforts by greeting prospective residents, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application  and credit verification.
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.

Who We Are Looking For:

• Minimum 2 years in residential property management required
• Experience in supervisory role and managing staff
• Financials experience/experience working with a budget
• Strong working knowledge of operating computer systems, specifically Microsoft Office Suite (Word, Excel) property management system; RealPage
• Regular attendance, punctuality and dependability required
• A positive, motivating, team-oriented attitude
• High degree of flexibility and tolerance for change
• Ability to train, develop, lead and mentor
• Superior customer service! Ability to help our customers and resolve any issues with professionalism and clear communication
• Superior written and verbal communications skills
• Ability to manage several tasks at once while remaining detailed and well organized. Strong time management, organizational skills, and good follow through with attention to detail are skills needed to be successful in this role
• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility
• Ability to work with a diverse group of people and customers
• Ability to meet and exceed sales and customer service objectives
• Understanding of federal, state and local fair housing laws and provisions
• Ability to work a flexible schedule including weekends and holidays as required

What is required:

• Bachelor's degree preferred or equivalent work experience required
• A valid Driver’s License and reliable transportation may be required based upon specific property needs

STYL Residential is now hiring a Collections Specialist to join our team at our corporate office in Chicago, IL.

GENERAL SUMMARY OF DUTIES:

A Collection Specialist must be organized, competitive and focused. It is important to display excellent verbal and written communication and have interpersonal skills to negotiate and manage payments with individuals who have outstanding debt.  Must understand and follow all federal state and local laws.

ESSENTIAL FUNCTIONS:

• Inbound calls, outbound calls, and emails to collect monthly rent not paid by the late day of the month.  Ensure resident understands alternatives to not paying rent, and work with all residents in an empathetic and confident manner.
• Inbound calls, outbound calls, and emails to collect on broken lease agreements, property damage, unpaid utility service and other contracted services and fees. 
• Prepares late notices, processes legal filings, reviews warrants of restitution, and establishes alternative payment plan or other process for payment of delinquent accounts.
• Follows up with customers on established payment plans.
• Documents collection activities and may recommend charge-offs.
• Assist our Apartment Property team members with eviction process as necessary
• Build strong relationships with Property Team leadership, including the Property Managers at each apartment community.
• Meet and exceed monthly performance expectations.
• Perform other duties as assigned or as necessary.
• Available to work hours that have the highest collection success, including evenings and weekends

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree required.
• Minimum two years of high performing collection experience is required.
• Extreme attention to detail a must.
• The ability to multi-task is required.
• Commitment to exceptional customer service.
• Proficient in Excel, email, word processing.
• Previous experience in the apartment industry preferred.

Job Summary

We are looking for a Director of Property Management to join and lead our growing STYL property management team. The Director will oversee a portfolio of residential communities across several states.  (S)he must have excellent leadership, interpersonal, organizational, communication and time management skills with proven leasing and expense control capabilities in addition to personnel and financial management expertise. 

Responsibilities and Duties

The Director, Property Management is responsible for the overall management and financial success of all assigned properties in the portfolio. Essential Job Functions include but are not limited to:

Financial Performance

• Manage the day-to-day operations of the portfolio within the approved annual operating budget and business plan to maximize NOI.
• Supports the communities to achieve budget.
• Regularly monitors each community budget within the portfolio. Reviews financial statements compares to budget and accounts for monthly variances. Implements new strategies or recommends budget adjustments when needed to meet community objectives and goals.
• Monitors and manages the portfolio rental rates to maximize income, participating in Revenue Management pricing calls.
• Approves payroll, accounts payable, large purchase orders and expense reports.
• Analyzes and reviews annual budgets prepared by assigned Regional Managers and Property Managers prior to submitting to the Managing Director of Operations for final review. 
• Owns staffing and compensation for all property team members. Actively identifies strong performers and works on their continued growth within the company.  Identifies weaker performers and ensures the proper support and coaching for them to grow.
   

Staffing and Staff Management

• Uses effective techniques to recruit, screen, hire and train new Property Managers and Regional Managers
• Assists Regional Managers and Property Managers with recruiting, interviewing and training key site employees.
• Works with Regional Managers, Property Managers and Regional Maintenance Supervisors to ensure maintenance & unit turns at each community within the portfolio is completed in a timely and effective manner.
• Works with Capital Project Manager to ensure capital improvements are completed on time and within budgeted expectations.
• Oversees, implements, and participates in on-going staff training, coaching, and counseling. Monitors management of staff and overall staff performance. Develops Regional Managers and Property Managers by providing feedback and growth opportunities. Delegates responsibilities and projects when appropriate.
• Regularly holds staff meetings to disseminate information, review performance and set expectations.
• Ensures on-site management of staff is compliant with company and third-party policies as well as all required regulations.
• Ensures all corporate responsibilities and administrative functions pertaining to staff are timely.
• Documents performance properly, completes timely performance evaluations with helpful feedback and addresses performance deficiencies immediately and in writing, when necessary. Communicates performance issues to the Management Team, and terminates per company guidelines, when necessary.
• Promotes a positive and fair work environment with effective leadership and by setting the example and supporting staff members.

Leasing and Marketing Management

• Responsible for ensuring budgeted occupancy is achieved through Leasing and Marketing.
• Monitor all leasing and sales activity and including but not limited to team’s responses to prospect inquiries for both response time and quality of response.
• Maintain on-going, in-depth knowledge of associated market, market rents and demographics to strategically evaluate and make recommendations for future leasing activity.
• Responsible for tenant retention programs and empowered to modify to meet tenant needs and improve retention and traffic to the site.

Strategic Initiatives

• Assesses strategic initiatives relating to property operations, including technology and process solutions
• Responsible for continuous observation and improvement of processes across the portfolio.
• Identification of tasks that could be centralized to gain efficiencies across the portfolio.
• Negotiates with partner vendors in integrating strategic solutions within the platform
• Communicates the strategic vision with onsite team members and leadership
• Implements strategic initiatives within the operational platform

Internal and External Customer Relations

• Coordinates with the Asset Manager to manage investors’ expectations and to set attainable goals. Keeps the Asset Manager informed of major projects, accomplishments, and setbacks for communities within the portfolio.
• Addresses current and former resident situations in accordance with Company guidelines in a timely manner.
• Sets expectations and addresses issues with vendors or contractors.
• Assists with preparation and delivery of Company updates to investors and potential investors.

Qualifications and Skills

• Minimum three years as a Regional Vice President or equivalent, or seven years’ experience as a regional property manager.
• Strong, positive, motivational leadership style in managing multiple teams to success.
• Technology literacy and the solid understanding of operating software, revenue management experience is a must.
• Demonstrated development of a high performing, diverse property management team across multiple markets simultaneously.
• Able to work independently from a remote office. 
• Excellent written and verbal communication skills.
• Possess a high level of problem-solving and analytical skills.
• Strong financial and marketing skills.
• Ability to prioritize tasks and work in a team environment.
• Ability to travel 50% of the time.
• Realpage, OneSite and Yieldstar Revenue Management experience preferred.

STYL Residential is now hiring an Inbound Sales Agent to join our team at our corporate office in Chicago, IL.

GENERAL SUMMARY OF DUTIES: Responsible for customer retention program through outbound calls to renew current apartment residents for a 12-month lease.  Additional responsibilities would include sales for inbound calls inquiring about our market rent apartments.  The ideal candidates will be energetic, intelligent, and thoughtful individuals who strive to deliver exceptional service and engagement with each interaction. Accountable for relationship-building with key stakeholders in property operations. Adheres to a high standard of lead management best practices as outlined by Management. Highly organized and efficient individual who can close sales and bring in revenue.  Schedule includes weekends and weekday nights.

ESSENTIAL FUNCTIONS:

• Discuss renewal options with existing residents and finalize lease renewals. 
• Inbound Sales calls:  Inform prospects about the apartment communities’ selling features and match prospective renters to apartment homes that meet their specifications. Must be capable of overcoming objections, cross selling, and upselling floor plans and/or communities whenever possible.
• Complete outbound new lead follow-up to prospective renters via text, email and phone. Heavy focus on engaging prospects in leasing conversations at assigned STYL communities.
• Set appointments for prospects to tour communities.
• Effectively work within a Lead Management System to document all prospect interactions, create/utilize prospect journeys and schedule future follow ups.
• Balance a high volume of new lead outreach alongside ongoing conversations with new/existing prospects. Employ meticulous detail orientation.
• Work with the marketing team to create new follow up automations to better enhance the sales process.
• Work closely with the on-site property sales teams to lease apartments. Utilize online leasing to secure applications from prospects via the website. Contribute directly to the actualization of budgeted/targeted occupancy goals.
• Update supported properties’ selling documents on a biyearly basis. Gather property Knowledge Base, inclusive of: floorplans, property/unit amenities, contact list, pet policy, property maps, application/leasing funnel, amongst many other touch points.
• Provide exemplary customer service to both prospective renters, as well as, the on-site sales teams that manage STYL properties. Balance the needs of internal and external customers.
• Identify strategic opportunities for department growth and innovation.
• Work successfully in an autonomous capacity adhering to strict weekly/monthly sales metrics. Comfortable working at a desk/computer in office.
• Perform other duties as assigned or as necessary.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree required.
• Minimum one year experience with demonstrated Sales experience is required.
• On-site Multi-family Property Management experience is a plus.

Magnolia Capital is currently seeking a Leasing Professional for its property management company, STYL Residential. The Leasing Professional assists property owners with leasing their properties to prospective tenants. This may include marketing properties, preparing lease documents and screening prospective tenants to qualify them. This may also include acting as a representative for property owners.

This position is based in Atlanta. 

Essential Responsibilities:

• Recording and updating details of prospective and existing landlords and tenants into computer databases.
• Examining properties and informing maintenance staff of issues.
• Advertising available properties and conducting property tours as part of marketing activities.
• Screening prospective tenants to ensure they meet eligibility requirements.
• Completing lease applications and assisting with verification of application information.
• Informing prospective tenants of results.
• Inspecting properties when tenants take occupation and vacate.
• Liaising with tenants to provide information and address their complaints and concerns.
• Maintaining and storing documentation effectively.
• Accepting rent payments, security deposits and other applicable fees.

Leasing Agent Requirements:

• 3+ work experience as a Leasing Agent or similar position.
• Proficient knowledge of real estate industry, property management principles and relevant legislation.
• Valid driver’s license and own reliable transport.
• Outstanding communication skills, both verbal and written.
• Excellent negotiation and problem-solving skills.
• Strong people skills.
• Available to work extended hours.

Magnolia Capital is currently seeking a Maintenance Technician for its property management company, STYL Residential. The Maintenance Technician is accountable for the maintenance needs of the property, including make-readies, and performing general maintenance and repair.

This role requires 40 hours per week; Workweek may include weekends, overtime and on-call hours. This position is based in Atlanta, Georgia.

Responsibilities:

• Ensure all service requests and repairs are made correctly and in a timely manner
• Prepare apartments for new move in’s and complete “make-ready” process of vacant apartments
• Complete resident service requests and repairs in a timely manner
• Maintain cleanliness of exterior buildings and parking areas
• Assist your supervisor with vendor management and other duties
• Perform routine maintenance and inspections for equipment
• Maintain an organized, clean and safe work area
• Assist Maintenance Supervisor with monitoring inventory of parts and supplies at appropriate levels
• Ensure adherence to the company's safety and hazard communications programs, policies and procedures
• Maintain superior customer service relationship
• Communicate effectively with residents, fellow associates, vendors and supervisors
• Work with Maintenance Supervisor to maintain and implement effective preventative maintenance program
• Attend and participate in technical training programs to maintain personal skill level
• Other tasks or duties as assigned by Supervisor

Qualifications:

• Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

Professional Experience 

• One to two years’ experience in community management maintenance, other building maintenance or related trade. Renovation experience may be required for older properties built 5 or more years ago.

Attendance/Travel

• On-call, after-hour emergency service may be required, with on-call staff required to live within a minimum distance to the community for efficient response time 

Physical Requirements

• Hands-on repair and maintenance work constitutes majority of time and duties
• Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit  

Licenses/Equipment

• EPA certification Type I and II
• Other licenses and certifications as required by state or federal law
• Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents
• Appropriate safety equipment and apparel that includes proper footwear, such as work boots

Skills

• Excellent written and verbal communication skills
• Ability to accept and learn from constructive criticism
• Well organized, detail oriented and efficient
• Team oriented with ability to work independently on occasion
• Ability to prioritize and multi-task
• Must possess strong analytical and problem solving skills
• Strong customer service orientation
• Ability to meet deadlines which may include late hours and weekends as needed
• Ability to follow oral and written instructions

Education  

• No specific level of education is required
• Ability to read and write English for safety and productivity reasons
• Ability to accurately perform basic mathematical functions

Computer Skills

• Basic computer and Internet knowledge 
• Ability to use Outlook
• Smart phone required to assign work orders and for on-call requests

• Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. Address the concerns of current and prospective residents in a friendly and professional manner.
• Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.
• Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
• Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.
• Supervise day-to-day operations of entire on-site team, ensuring that all policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Maintain positive relations with all community vendors.
• A willingness to adapt to frequent change as our company continues to grow and evolve.
• Perform any other related duties as required or assigned.

Who We Are Looking For:

• Minimum 2 years in residential property management required
• Experience in supervisory role and managing staff
• Financials experience/experience working with a budget
• Strong working knowledge of operating computer systems, specifically Microsoft Office Suite (Word, Excel) property management system; RealPage
• Regular attendance, punctuality and dependability required
• A positive, motivating, team-oriented attitude
• High degree of flexibility and tolerance for change
• Ability to train, develop, lead and mentor
• Superior customer service! Ability to help our customers and resolve any issues with professionalism and clear communication
• Superior written and verbal communications skills
• Ability to manage several tasks at once while remaining detailed and well organized. Strong time management, organizational skills, and good follow through with attention to detail are skills needed to be successful in this role
• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility
• Ability to work with a diverse group of people and customers
• Ability to meet and exceed sales and customer service objectives
• Understanding of federal, state and local fair housing laws and provisions
• Ability to work a flexible schedule including weekends and holidays as required

What is required:

• Bachelor's degree preferred or equivalent work experience required
• A valid Driver’s License and reliable transportation may be required based upon specific property needs

Magnolia Capital is currently seeking a Service Manager for its property management company, STYL Residential. The Service Manager is accountable for the maintenance team and maintenance needs of the property, including make-readies, and performing general maintenance and repair.

This role requires 40 hours per week; Workweek may include weekends, overtime and on-call hours. This position is based in Atlanta, GA.

Responsibilities:

• Ensure all service requests and repairs are made correctly and in a timely manner
• Prepare apartments for new move in’s and complete “make-ready” process of vacant apartments
• Complete resident service requests and repairs in a timely manner
• Maintain cleanliness of exterior buildings and parking areas
• Assist your supervisor with vendor management and other duties
• Perform routine maintenance and inspections for equipment
• Maintain an organized, clean and safe work area
• Assist Maintenance Supervisor with monitoring inventory of parts and supplies at appropriate levels
• Ensure adherence to the company's safety and hazard communications programs, policies and procedures
• Maintain superior customer service relationship
• Communicate effectively with residents, fellow associates, vendors and supervisors
• Work with Maintenance team to maintain and implement effective preventative maintenance program
• Attend and participate in technical training programs to maintain personal skill level
• Other tasks or duties as assigned 

Qualifications:

Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

Education:

• No specific level of education is required
• Ability to read and write English for safety and productivity reasons
• Ability to accurately perform basic mathematical functions

 Professional Experience:

• 3+ years experience in community management maintenance, other building maintenance or related trade. Renovation experience may be required for older properties built 5 or more years ago.

 Attendance/Travel:

• On-call, after-hour emergency service may be required, with on-call staff required to live within a minimum distance to the community for efficient response time 

 Physical Requirements:

• Hands-on repair and maintenance work constitutes majority of time and duties
• Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit  

 Licenses/Equipment:

• EPA certification Type I and II
• Other licenses and certifications as required by state or federal law
• Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents
• Appropriate safety equipment and apparel that includes proper footwear, such as work boots

 Skills:

• Excellent written and verbal communication skills
• Ability to accept and learn from constructive criticism
• Well organized, detail oriented and efficient
• Team oriented with ability to work independently on occasion
• Ability to prioritize and multi-task
• Must possess strong analytical and problem solving skills
• Strong customer service orientation
• Ability to meet deadlines which may include late hours and weekends as needed
• Ability to follow oral and written instructions

 Computer Skills:

• Basic computer and Internet knowledge 
• Ability to use Outlook
• Smart phone required to assign work orders and for on-call requests

Magnolia Capital is currently seeking a Service Manager for its property management company, STYL Residential. The Service Manager is accountable for the maintenance team and maintenance needs of the property, including make-readies, perform general maintenance and repair.

This role requires 40 hours per week; Workweek may include weekends, overtime and on-call hours. This position is based in Austin, Texas.

Responsibilities:

• Ensure all service requests and repairs are made correctly and in a timely manner
• Prepare apartments for new move in’s and complete “make-ready” process of vacant apartments
• Complete resident service requests and repairs in a timely manner
• Maintain cleanliness of exterior buildings and parking areas
• Assist your supervisor with vendor management and other duties
• Perform routine maintenance and inspections for equipment
• Maintain an organized, clean and safe work area
• Assist Maintenance Supervisor with monitoring inventory of parts and supplies at appropriate levels
• Ensure adherence to the company's safety and hazard communications programs, policies and procedures
• Maintain superior customer service relationship
• Communicate effectively with residents, fellow associates, vendors and supervisors
• Work with Maintenance team to maintain and implement effective preventative maintenance program
• Attend and participate in technical training programs to maintain personal skill level
• Other tasks or duties as assigned 

Qualifications:

Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

Education:

• No specific level of education is required
• Ability to read and write English for safety and productivity reasons
• Ability to accurately perform basic mathematical functions

 Professional Experience:

• 3+ years experience in community management maintenance, other building maintenance or related trade. Renovation experience may be required for older properties built 5 or more years ago.

 Attendance/Travel:

• On-call, after-hour emergency service may be required, with on-call staff required to live within a minimum distance to the community for efficient response time 

 Physical Requirements:

• Hands-on repair and maintenance work constitutes majority of time and duties
• Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit  

 Licenses/Equipment:

• EPA certification Type I and II
• Other licenses and certifications as required by state or federal law
• Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents
• Appropriate safety equipment and apparel that includes proper footwear, such as work boots

 Skills:

• Excellent written and verbal communication skills
• Ability to accept and learn from constructive criticism
• Well organized, detail oriented and efficient
• Team oriented with ability to work independently on occasion
• Ability to prioritize and multi-task
• Must possess strong analytical and problem solving skills
• Strong customer service orientation
• Ability to meet deadlines which may include late hours and weekends as needed
• Ability to follow oral and written instructions

 Computer Skills:

• Basic computer and Internet knowledge 
• Ability to use Outlook
• Smart phone required to assign work orders and for on-call requests